Staff Development How to Better Serve Older Adults Do you work with older adults or serve them? 25% will be 65 and older by 2030. Are you ready?
As the number of older adults continues to rise, organizations need to be equipped to serve this population in order to maintaining and enhance their service and reputation in the communities they serve
There’s Always Hope is here to help: If your organization wants to attract and/or enhance its level of service to the fast-growing baby boomer and older adults demographic, please read further.
We offer customized, hands-on staff training, where learners will be encouraged to recognize what they are already doing well to serve older adults, and then learn new skills to do their jobs even better. The training includes an aging simulation activity designed to build empathy by putting learners in the shoes of people who have age-associated deficits, such as hearing and vision impairment, arthritis, etc.. Participants will learn about what customer service qualities and strengths baby boomers and older adults value, and explore specific ways delight the older adults they serve.
Prior participants have touted this program as a fun and engaging professional development activity, which has helped them enhance their ability to serve their community, while improving job satisfaction.
"...This [training] reminds me to be aware of the challenges people ar facing, and to be mindful of what our staff can do to best help them."
"....good ideas for keeping younger folks in tune with older ones."
"This was VERY helpful to us at our library. There are several suggestions that we can use right away. It is a wonderful reminder to treat all with dignity and respect. Thank you."