Customized Programs Staff Development How to Better Serve Older Adults Do you work with older adults or serve them? 25% will be 65 and older by 2030. Are you ready?
As the number of adults continues to rise, staff need to be equipped with the skills needed to serve this population in order to maintaining and enhance any organization's mission.
To help staff understand and adapt to customer and clients’ changing needs, There’s Always Hope offers a customized, hands-on staff training, where learners will have the opportunity to recognize what they are already doing well and learn new skills to do their jobs better. During this program there will be an empathy-building aging simulation activity. Participants will learn about what customer service qualities and strengths older adults appreciate, and explore specific ways to enhance service to the older adults they serve.
Intended audience: Any private of public organization whose products or services are intended to serve a significant number of older adults *Statistics vary by region
Prior participants have touted this program as a fun and engaging professional development activity, which has helped them enhance their ability to serve their community, while improving job satisfaction.
"...This [training] reminds me to be aware of the challenges people ar facing, and to be mindful of what our staff can do to best help them."
"....good ideas for keeping younger folks in tune with older ones."
"This was VERY Helpful to us at our library. There are several suggestions that we can use right away. It is a wonderful reminder to treat all with dignity and respect. Thank you."