How to Better Serve Older Adults-Staff Development Do you work with older adults or serve them? 25% will be 65 and older. Are you ready?
By 2030, projections indicate that up to 25%* of the population will be 65 or older. As the number of adults continues to rise, staff need to be equipped with the skills needed to serve this population out in order to maintaining and enhancing any business.
To help staff understand and adapt to customer and clients’ changing needs, There’s Always Hope is offering a customized, hands-on staff training, where learners will have the opportunity to recognize what they are already doing well. During this program there will be an empathy-building aging simulation activity. Participants will learn about what customer service qualities and strengths older adults appreciate, and explore specific ways to enhance service to the older adults they serve.
Prior participants have touted this program as a fun and engaging professional development activity, which has helped them enhance their ability to serve their community, while improving job satisfaction